Public Apologies Have Become Worthless

Facebook’s Mark Zuckerberg. Kentucky’s Governor Matt Bevin. Starbuck’s CEO Kevin Johnson. We’re awash in apologies lately, and they’re all worthless. Zuckerberg apologized before Congress last week for Facebook’s business practices, just as he has done publicly since 2003 (Illinois Representative Jan Schakowsky prepared a list). Every mea culpa was a variation on the Read more…

Don’t Blame Amazon

Toys “R” Us is closing its stores, and most analyses blame Amazon and online retailing generally. The explanations are misdirected and, at best, incomplete. Three trends combined in a complex, somewhat perfect storm to whack Toys “R” Us: First, people buy different toys nowadays, and buy them differently. Kids increasingly prefer playing digital Read more…

Unlikely Defenders Of The Truth

Rupert Murdoch and Robert Thompson are speaking out against Google and Facebook’s carte blanche business models. Murdoch says that tech giants should pay for the content they post on their platforms, and Thompson says that “bot-infested badlands” have “debased” the digital environment. I get the pushback on their argument: As two grumpy old white guys, they’re Read more…